Fair Processing Notice (CPC)
Fair Processing Notice Statement (CPC)
At Ouch Learning and Development we’re committed to protecting and respecting your privacy. This policy explains when and why we collect your personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
By attending this training, you’re agreeing to be bound by this policy. Any questions regarding this policy and our privacy practices should be sent to:
Email: kim@ouchlandd.co.uk
In writing to: Kimberley Fudge, 13C Riverside Park, Station Road, Wimborne, Dorset BH21 1QU.
Telephone: 0800 389 1314.
How do we collect information from you?
We might collect data from you when you contact us, either on the telephone or via email.
What type of information is collected from you?
- Contact details
- Photographic image
- Driver Licence Details
- Payment Details
How is your information used?
We will use your information to:
- Upload completed periodic training hours on the Government’s Recording and Evidencing (R&E) database; you can find out more about how your data is used on that database at https://www.gov.uk/government/publications/driving-standards-agency-privacy-policy/dsa-privacy-policy
- Complete an attendance certificate
- We might provide you with other goods or services or seek your views or comments on the services we provide – if you agree.
- Notify you of changes to our services
- Send you communications that you have requested and that may be of interest to you.
We review our retention periods for personal information regularly. We are legally required to hold some types of information, for example, data about your periodic training, to fulfil our statutory obligations for up to six years.
Data collected will be securely disposed of once it is no longer required. Paper records will be shredded, and electronic data will be permanently deleted.
Who has access to your information?
Your information will be shared with DVSA for them to monitor and manage approved centres and the training uploaded to the DVSA system, and where necessary shared with member state authorities to confirm Driver CPC entitlement abroad.
How can you access and update your information?
The accuracy of your information is important to us. If you would like to access the data we hold on you please contact kim@ouchlandd.co.uk. Alternatively, you can telephone 0800 389 1314.
You have the right to ask for a copy of the information the Ouch Training Team Ltd holds about you.
You have the right to request that the data we hold on you be erased or rectified. For example, if you don’t want us to use your information for views and comments on the services we provide, you can ask to have your contact details removed.
How do I complain to the regulator?
If you would like to complain about the way, we handle data please visit: https://ico.org.uk/concerns/
CPCFPN Version 4.0 – June 2024